Privacy Notice

About this document

This privacy notice explains how and why IGOYES LTD (herein ‘IGOYES’) collects, uses and shares personal data. In addition, this document aims to inform and explain the rights of students and their legal guardians in relation to the personal data we hold.

IGOYES is the data controller of the personal data of the students and their legal guardians and is subject to the General Data Protection Regulation (GDPR 2018).

Definitions

Student
A child who receives or those who completed an application form and in line to receive educational guardianship services from IGOYES. Students are data subject of this privacy notice.
Legal guardian
The person or persons who are legally responsible for the students and making payments for the services that students receive. Unless explicitly stated otherwise, legal guardians are usually the parents of students. Legal guardians are data subject of this privacy notice.
Service
What IGOYES offers to students and parents in the course of enrolment which includes but not limited to:
Dedicated guardian (currently undergoing accreditation inspection)
Liaising with parents, students, schools and host families
Regular catch-ups by emails, phone calls and on-site visits
Transport arrangements
24/7 contact for emergencies
Academic monitoring
Additional school parents’ evenings
Extra visits to schools or host families
Birthday celebrations, and other leisure or entertainment arrangements
Private health screening
IT help desk support
Personal data
Data from which a person can be identified, including data that, when combined with other readily available information, leads to a person being identified.
Processing
Obtaining, recording or holding data
Data subject
The person whose personal data is held or processed.
Data controller
A person or organisation that determines the purposes for which, and the manner in which, personal data is processed.
Data processor
A person, other than an employee of the data controller, who processes the data on behalf of the data controller.

How we collect your information

We may collect personal data of students and their legal guardians in a number of ways, for example:

from the information provided by a legal guardian to us when interacting with IGOYES before joining. For example, when parents express their interest in enrolling the child to one of the services offered by us;
when legal guardians complete an educational guardianship application form for their child to receive according services from IGOYES;
when legal guardians communicate with IGOYES by telephone, email, or via text message, for example to make enquiries or raise concerns;
in various other ways as legal guardians or students interact with us during the time the student is enrolled IGOYES’s services or using the services provided by us;
from third parties such as a doctor, a medical institution and a school.

The types of information we process

We collect a range of personal data including, but not limited to the followings:

For students:

Personal information (such as name, date of birth, gender, current school, school year)
Contact information (such as landline, mobile number, address of residence)
Behaviour information (such as commentaries about a student’s behaviour and/or attitude in school or host family)
Academic information (such as homework grades, admission test results, progress test results, mock test results, progress reports and commentaries about a student’s academic performance in a class)
Attendance information (such as classes attended, number of absences, absence reasons)

For legal guardians:

Personal information (such as title, name)
Contact information (such as landline, mobile number, address of residence, email address)
Financial information (such as invoice history, payment history, card and bank account details)

Why we process the information

The purpose for which we may use personal data we collect during a student’s association with us includes:

monitoring equal opportunity;
monitoring student behaviour;
safeguarding and promoting the welfare of students;
ensuring students’ safety and security.
Preventing and detecting crime
Dealing with grievances and disciplinary actions
Dealing with complaints and enquiries

The legal bases for processing the information and how we use it

Below show the legal bases that we rely on when handling the information about students and their legal guardians:

Legitimate interest

IGOYES has a legitimate interest in:

providing a student with a premium educational guardianship service;
safeguarding and promoting the welfare and the welfare of other students;
promoting services that are of interest and benefit for students and their legal guardians;
facilitating the efficient operation of IGOYES;
ensuring that all relevant legal obligations of IGOYES are complied with;
maintaining and improving the safeguarding, corporate, financial and human resource management of IGOYES;
recovering money owed to us.

Furthermore, personal data of students and legal guardians may be processed for the legitimate interests of others. For example, we may use information about a student when investigating a complaint made by the school or host family about the student.

If you object to us using the information where we rely on our legitimate interests as explained above, please contact the Data Protection Officer at dpo@igoyes.uk.

Contract

In accordance to the agreements made by both parties: IGOYES and the legal guardian, we have contractual duty to provide an educational guardianship service for the child of the legal guardian. The information processed is necessary for the performance of the contract with the legal guardian.

Vital interest

For example, to prevent someone from being seriously harmed or killed.

We may ask for the consent of the legal guardians in certain other ways. If we ask for your consent to use your information, you can take back this consent at any time. Any use of your information before you withdraw your consent remains valid. Please talk to our DSL if you would like to withdraw any consent given.

Information sharing and disclosure

For the purposes referred to in this privacy notice and relying on the bases for processing as set out above, we may share your personal data with certain third parties:

We share information with our employees, agents and contractors where there is a legitimate reason for receiving the information, including:
third parties who work with us to provide students with educational guardianship.
third parties who work with us to offer tutoring options, track and monitor students’ academic progress, students’ behaviour, and attendance.
Internal and external auditors.
With next-of-kin (where there is a legitimate reason for disclosure);
Government departments and agencies where we have a statutory obligation to provide information.

IGOYES does not sell or rent personal data of students and their legal guardians. Any personal information we hold is processed in accordance with the GDPR.

Sending information to other countries

We may send the information of students or legal guardians where:

we store information on computer servers based overseas; or
we communicate with legal guardians or students when they are overseas (for example, during the summer holidays if the parent or the student is in a different country).

Changes to your personal data

Please tell us promptly about any changes to the information we hold about you (i.e. student and legal guardian details). This is particularly important for your contact details. You can do this by contacting our Data Protection Officer at dpo@igoyes.uk.

10. How long your information is kept

Subject to any other notices that we may provide to the legal guardians or the students, we may retain their personal data for a period of six years after the student’s association with us has come to an end.

If a student ended his/her association with us and the legal guardian has not cleared the invoice, then the personal data of both the student and the legal guardian will be retained indefinitely by us for the purpose of recovering money owed to us.

Your rights

Under the GDPR 2018, the students and the legal guardians have the following rights:

to obtain access to, and copies of the personal data that we hold about you;
to require that we cease processing your personal data if the processing is causing you damage or distress;
to require us not to send you marketing communications;
to require us to correct the personal data we hold about you if it is incorrect;
to require us to erase your personal data;
to require us to restrict our data processing activities (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal);
to receive from us the personal data we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of your transmitting that personal data to another data controller;
to object, on ground relating to your particular situation, to any of our particular processing activities where you feel this has a disproportionate impact on your rights.

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

Contact us

If you have any queries about this privacy notice or how we process your personal data, you can contact our Data Protection Officer by email: dpo@igoyes.uk or by post: Data Protection Officer, IGOYES LTD, Suite 2411, Unit 3A, 34-35 Hatton Garden, Holborn, London EC1N 8DX

To request access to the personal data that we hold about you, you may contact our Data Protection Officer by email: dpo@igoyes.uk or by post: Data Protection Officer, IGOYES LTD, Suite 2411, Unit 3A, 34-35 Hatton Garden, Holborn, London EC1N 8DX

You can find out more about your rights under data protection legislation from the Information Commissioner’s Office website available at: https://ico.org.uk/